The way we communicate can strongly influence our relationships with others, their responses, the achievement of goals at work. But where do we start from? An essential ability to effectively communicate is assertiveness. Assertiveness is the ability to express one’s ideas and emotions in a clear, effective and coherent manner, in different contexts and respecting others. It is about finding a balance between expressing and asserting one’s own ideas and not prevailing over others. The ability to say NO Let’s start with an first important point, the ability to say NO: How many of you have difficulty in saying no, are they always being available to others or are they…